Sentiment Analysis

Get to know what your customers are saying about your products or service offering with ReviewSpotter’s sentiment analysis engine. The system analyses plain text, star ratings and emoticons in reviews to analyse customer sentiments and trends effectively.

Embeddable Review Widgets

Enable B2C websites to showcase customer reviews with high-tech widgets that will provide a graphical view of the overall rating, detailed keyword clouds, review and semantic highlights through our AI-powered review platform.

Search Engine Optimisation (SEO)

ReviewSpotter will provide a public review profile of your company to improve the online visibility of your products and services. This will increase click-through rates and website traffic along with better search rankings in organic search results.

Reporting & Notifications

Automatically generate summary reports of monthly or weekly review collection. With ReviewSpotter, you can configure and automate internal notifications and accelerate critical information to the management or customer-facing teams for quick access and monitoring.

Smart Dashboards

Quick view dashboards are made available to understand how customers react and rank products and services with sentiment trend analysis patterns via our review platform for decision making.

Seamless Review Collection

Generate user-friendly review collection methods via ReviewSpotter and customise review invitation emails, letters, short links via SMS and QR embedded on-site material. You can also collect reviews on the go with our Review Collection Device (RCD mobile application) easily.

On-Site Monitoring

Share real-time updates between tour coordinating teams and know important facts that happen on the ground during an ongoing tour. Travel agents can now monitor tour progress, manage complaints or incidents and keep track of ongoing activities across multiple tours no matter the destination of the tour group.

Incident Acceleration

Respond and attend to customer complaints and critical incidents immediately with ReviewSpotter. You can access our platform via your mobile device to share related documents, photos and even prioritise incidents by using the flag option to resolve issues in an effective manner.