Review Spotter

Semantic Review Analyser

Accelerate your customers’ booking journey by providing factual and genuine user-generated reviews to build trust for conversions and gain insights to optimise operations by analysing reviews shared by your customers with our advanced analytics.

All-in-one review and reputation management platform infused with Artificial Intelligence (AI) to harness the power of user reviews with aggregation, monitoring capabilities and advanced analytics. Leverage the power of review based marketing and understand the voice of your customer, powered by AI.

Features

Review Platform – ReviewSpotter

Sentiment Analysis

Get to know what your customers are saying about your products or service offering with ReviewSpotter’s sentiment analysis engine. The system analyses plain text, star ratings and emoticons in reviews to analyse customer sentiments and trends effectively.

Embeddable Review Widgets

Enable B2C websites to showcase customer reviews with high-tech widgets that will provide a graphical view of the overall rating, detailed keyword clouds, review and semantic highlights through our AI-powered review platform.

Search Engine Optimisation (SEO)

ReviewSpotter will provide a public review profile of your company to improve the online visibility of your products and services. This will increase click-through rates and website traffic along with better search rankings in organic search results.

Reporting & Notifications

Automatically generate summary reports of monthly or weekly review collection. With ReviewSpotter, you can configure and automate internal notifications and accelerate critical information to the management or customer-facing teams for quick access and monitoring.

Smart Dashboards

Quick view dashboards are made available to understand how customers react and rank products and services with sentiment trend analysis patterns via our review platform for decision making.

Seamless Review Collection

Generate user-friendly review collection methods via ReviewSpotter and customise review invitation emails, letters, short links via SMS and QR embedded on-site material. You can also collect reviews on the go with our Review Collection Device (RCD mobile application) easily.

On-Site Monitoring

Share real-time updates between tour coordinating teams and know important facts that happen on the ground during an ongoing tour. Travel agents can now monitor tour progress, manage complaints or incidents and keep track of ongoing activities across multiple tours no matter the destination of the tour group.

Incident Acceleration

Respond and attend to customer complaints and critical incidents immediately with ReviewSpotter. You can access our platform via your mobile device to share related documents, photos and even prioritise incidents by using the flag option to resolve issues in an effective manner.

TravelBox™ Market Segments

We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

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TravelBox™ Market Segments

We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

Talk to Us

Tour Operators

Offer differentiated products and services to your customers seamlessly

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Cruise Lines

Welcome, a spectrum of opportunities to sell, distribute and grow globally

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Airlines

A comprehensive solution to sell and distribute any type of inventory.

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Resorts & Attractions

An ecosystem designed to optimise bookability and revenue.

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DMC

Ultimate packaging and planning platform for loyalty and conversions.

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Optimising the Online Booking Journey

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Understand

Visualise semantic data extracted and know what your customers are saying

Convert

Harness the power of user-generated content to drive direct sales

Digitalise

Move away from traditional review forms and welcome a world of intelligence


Business Transformation

Travel Software Product Suite 󠀠

We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.

Travel Software Product Suite

We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.

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TravelBox™ Enterprise

End-to-end cohesive technology platform for the global travel and tourism operators

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TravelBox™ Surf

Simple yet significant solution for B2B and B2C websites for travel and tourism operators

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TravelBox™ Tritium

Independently deployable, scalable and cloud-ready advanced aggregation platform

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TravelBox™ GIM

Advanced inventory management solution for asset owners be it a group or chain

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TravelBox™ DMC

Carefully designed and curated product offering for DMC servicing and automation

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Press

We are technology specialists transforming businesses globally. The brilliant synergies we create with our partners delivering high-performance products makes CodeGen one of the most sought after technology innovators. Our advancements are revered by many and our work is highly spoken of around the world.

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