Review Spotter

Semantic Review Analyser

Accelerate your customers’ booking journey by providing factual and genuine user-generated reviews to build trust and gain insights by analysing reviews to understand what customers are saying about your brand by employing our advanced sentiment review analyser.

All-in-one review and reputation management platform infused with Artificial Intelligence (AI) to harness the power of user reviews with aggregation, monitoring capabilities and advanced analytics. Leverage the power of review based marketing and understand the voice of your customer, powered by artificial intelligence for advanced ontology-based semantic search insights.

Features

Review Platform – ReviewSpotter

Sentiment Analysis

Get to know the business from your customers’ perspective with the ReviewSpotter sentiment analysis engine. The system analyses plain text, star ratings and emoticons in reviews to analyse customer sentiments and trends.

Embeddable Review Widgets

Enable B2C websites with high-tech widgets to visualise overall ratings, review highlights, Keyword cloud and detailed review in sentiment highlights through our AI-powered review platform.

Search Engine Optimization (SEO)

The ReviewSpotter SEO optimisations will maintain your company’s review profile within the top Google search results. This is further augmented by providing a Public Review Profile generated via ReviewSpotter with a direct link to the company website to increase hits.

Reporting & Notifications

Automatically generate summaries of monthly or weekly review conversion, overall negative or positive review analysis and review site rankings significantly. With ReviewSpotter, you can configure individual and or group notifications to notify new reviews, bad reviews and complaints in real-time.

Smart Dashboards

Quick view dashboards are made available to understand how customers react and rank products and services with sentiment trend analysis patterns via our review platform, for management decision making.

Voice Support

Lia is equipped with voice support that allows the customer to talk freely to the bot and obtain information anywhere on the go in real-time.

Seamless Review Collection

Generate user-friendly review collection methods via ReviewSpotter and customise review invitation emails, letters, short links via SMS and QR embedded tabletops. Collect reviews on the go with Review Collection Device (RCD mobile app).

On-Site Monitoring

Send real-time updates within tour coordinating teams for internal communications or share unique credentials with a travel agent to monitor tours, manage complaints and keep track of ongoing activities across multiple tours.

Incident Acceleration

Respond and attend to customer complaints and critical incidents immediately. You can access ReviewSpotter through your mobile device to share related documents, photos and add priority flags and resolve issues on the go.

TravelBox™ Market Segments

We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

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TravelBox™ Market Segments

We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

Talk to Us

Tour Operators

Offer differentiated products and services to your customers seamlessly

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Cruise Lines

Welcome, a spectrum of opportunities to sell, distribute and grow globally

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Airlines

A comprehensive ecosystem to easily connect, sell and distribute and inventory

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Resorts & Attractions

Designing an ecosystem to easily connect, sell and distribute inventory

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DMC

Ultimate packaging and planning platform for loyalty and conversions.

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Optimising The Online Booking Journey

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Understand

Visualise semantic data extracted and know what your customers are saying

Covert

Harness the power of user-generated content to drive direct sales and repeat customers

Digitise

Move away from traditional review forms and welcome a world of intelligence


Business Transformation

Travel Software Product Suite 󠀠

We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.

Travel Software Product Suite

We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.

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TravelBox™ Enterprise

End-to-end cohesive technology platform for the global travel and tourism operators

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TravelBox™ Surf

Simple yet significant solution for B2B and B2C websites for travel and tourism operators

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TravelBox™ Tritium

Independently deployable, scalable and cloud-ready advanced aggregation platform

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TravelBox™ GIM

Advanced inventory management solution for asset owners be it a group or chain

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TravelBox™ DMC

Carefully designed and curated product offering for DMC servicing and automation

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Press

We are technology specialists transforming businesses globally. The brilliant synergies we create with our partners delivering high-performance products makes CodeGen one of the most sought after technology innovators. Our advancements are revered by many and our work is highly spoken of around the world.

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