We are proud to unveil the latest enhancements to TravelBox, a major leap forward in AI-driven travel technology. With the launch of Product Discovery, Smart Trip Planner, and the upcoming Digital Quotes, we’re transforming the entire holiday planning journey from initial inspiration to final booking making it faster, more intuitive, and more personalised than ever.

Here’s what’s new:

Product Discovery

Smarter search. Tailored inspiration. Personalised recommendations.

What it does:
Discover destinations, hotels, experiences, and transport options with ease from a country level right down to a specific point of interest using natural language or voice search. AI-driven recommendations help you uncover exactly what matches your style and interests.

Key benefits:

• Explore destinations intuitively with conversational AI
• Get curated recommendations based on your interests
• Discover new places and experiences you might not have found otherwise.
• Pin favourites, build wish lists, and generate trip plans on the fly effortlessly
• Save hours of research
• Move from discovery to booking in seconds
• Higher booking conversion by helping customers find exactly what excites them.
• Save time with smarter, more relevant search results

How it works:
Just tell TravelBox what you’re looking for in natural language. Want to explore Sydney? Just type /explore Sydney. Dreaming of a beachfront escape in Bali? Try /looking for beachfront hotels in Bali. Your personal AI assistant will instantly surface stunning, curated results from top neighbourhoods to hidden gems and suggest the perfect hotels, experiences, and activities. You can dive deeper into any product, chat with the assistant for personalised tips, and seamlessly move from discovery to booking all in a beautifully visual, interactive experience.

We are proud to unveil the latest enhancements to TravelBox, a major leap forward in AI-driven travel technology. With the launch of Product Discovery, Smart Trip Planner, and the upcoming Digital Quotes, we’re transforming the entire holiday planning journey from initial inspiration to final booking making it faster, more intuitive, and more personalised than ever.

Here’s what’s new:
Product Discovery Smarter search. Tailored inspiration. Personalised recommendations.

What it does:
Discover destinations, hotels, experiences, and transport options with ease from a country level right down to a specific point of interest using natural language or voice search. AI-driven recommendations help you uncover exactly what matches your style and interests.

Key benefits:

• Explore destinations intuitively with conversational AI
• Get curated recommendations based on your interests
• Discover new places and experiences you might not have found otherwise.
• Pin favourites, build wish lists, and generate trip plans on the fly effortlessly
• Save hours of research
• Move from discovery to booking in seconds
• Higher booking conversion by helping customers find exactly what excites them.
• Save time with smarter, more relevant search results

How it works:
Just tell TravelBox what you’re looking for in natural language. Want to explore Sydney? Just type /explore Sydney. Dreaming of a beachfront escape in Bali? Try /looking for beachfront hotels in Bali. Your personal AI assistant will instantly surface stunning, curated results from top neighbourhoods to hidden gems and suggest the perfect hotels, experiences, and activities. You can dive deeper into any product, chat with the assistant for personalised tips, and seamlessly move from discovery to booking all in a beautifully visual, interactive experience.

Smart Trip Planner

Effortless itinerary building. Dynamic collaboration. AI-powered planning.
What it does:
Easily create personalised travel itineraries with the help of AI generate drafts, adjust your pace, and collaborate with fellow travellers or agents in real time. Ideal for creating multiple travel plan variations and perfectly tailored holiday plans.

Key benefits:

• Generate tailored itineraries in seconds
• AI-driven suggestions for hotels, activities and POIs
• Suggests perfectly personalized travel plans based on style, interests and pace
• Real-time collaboration, ideal for travel consultants, agents and groups
• Intuitive conversational assistant (LIA) for fine-tuning itineraries, answer travel questions or fill gaps in plans
• Manage and customise every detail: dates, travellers, activities
• Reuse existing plans and modify your own itinerary based on tried and true itineraries.
• Higher satisfaction and conversion with delighted customers with speed and flexibility.
• Boosts productivity by saving hours of manual planning

How it works:
Planning a trip has never been this easy. With just a few clicks or a quick chat with your AI assistant TravelBox builds a perfectly tailored itinerary for you. You can adjust the pace of your trip (compact or relaxed), add or swap experiences, and collaborate with fellow travellers or consultants in real time.
Whether you start planning from scratch, reuse past bookings, or build directly from a product discovery the Smart Trip Planner turns ideas into action in moments, helping you create trips you or your customers will love.

Multi Mode Search

Unified Search. Conversational Simplicity. Instant Action.

Travel planning was slow, manual, and fragmented. Agents and users spent hours typing in where to go, what to do, and trying to match descriptions to customer needs. Booking involved navigating multiple menus and memorising rules—taking hours per itinerary. Bulk operations and quote presentation were static and time-consuming.

Multi Mode Search transforms the process with a unified, AI-powered interface. Search via natural language, voice, or structured commands. The built-in assistant LIA offers real-time contextual recommendations. Agents can switch between modes, build trips using Smart Trip Planner, and take action instantly from search results.

Need to compare hotels or find the nearest airport? Just ask. Want to check availability or find the best match? It’s that simple.

The Impact:

• Cuts search and planning time drastically
• Increases consultant productivity
• Enables faster, smarter, and more personalised journeys
• Minimises errors, boosts scalability
• Agents focus more on customer service and less on manual grunt work

Agentic Operations

AI-powered workflows. Faster actions. Scalable operations.

Agents relied on rigid workflows, manually entering every detail from travel dates to experiences. Common tasks like booking edits or bulk updates required navigating multiple screens, leading to errors and inefficiency. Training new staff took weeks.

SURF 3.0 introduces Agentic Toolkits for Booking Agents, Hotel Agents, and Trip Planning Agents (coming soon). Agents can use natural language or voice commands to complete tasks instantly.

Say “cancel booking 4567” or “find bookings for John Mayer.” LIA helps in real-time with room options, availability, policies, and more, without switching tabs. Bulk updates are as simple as typing “Add internal note to all Sydney Harbour Marriott bookings from July 1–8.”

The Impact:

• Routine tasks now take seconds instead of minutes
• Bulk changes take hours, not days
• New agents become productive in half the time
• Senior agents can manage more bookings with ease
• Fewer errors, faster operations, and better service at scale

Digital Quotes (Coming Soon)

Interactive, customer-friendly quotes. Faster response. Smarter engagement.

What it does:

Deliver beautifully presented, interactive travel quotes that customers can explore, modify and finalise right from the quote itself. For consultants, Digital Quotes dramatically reduce turnaround time and streamline quote management.

Key benefits:

• Modern, easy-to-use digital quote presentation
• Integrated conversational assistant (LIA) built into the quote
• Customers can request modifications in natural language
• Consultants can rapidly generate quote variations and manage requests
• AI agents assist with processing changes, improving efficiency
• Rich destination content and product suggestions included
• Reduces manual workload for consultants to focus on service quality
• Elevates your brand and experience

How it works:

Gone are the days of static, outdated travel quotes. With TravelBox Digital Quotes, your customers receive a beautiful, interactive quote that brings their holiday to life complete with stunning imagery, rich destination content, and an embedded travel assistant to guide them.

Customers can explore ideas, ask questions, and request modifications right from the quote. And for consultants, responding is faster than ever thanks to built-in AI that helps manage quote variations and customer requests in record time.

We’re confident these new features will inspire your customers, delight your teams, and take your travel planning to the next level and get ready for these new features, coming soon to TravelBox!