Natural Language Understanding

Our Natural Language Processing (NLP) Engine understands complex human conversations to present the customer with intelligent and appropriate responses. Lia is capable of providing information on destinations, FAQ’s as well as upselling value-added products and services by understanding your customers’ needs in real-time.

Rich Content Delivery

Our AI chatbot is capable of attracting potential customer by answering product and service-related questions using rich and interactive content through context awareness and conversational intelligence.

P2P Live Agent Platform

Lia’s Peer-To-Peer (P2P) platform provides a fully functional chat room with internal messaging and chat queues to manage customer chat requests indicating waiting times, attended chats, ongoing chats and closed chats at a glance.

Context Management

Lia is able to retrieve details of a conversation and connect it to the current context of the conversation to ensure you communicate with your customers just like a human agent. No matter how long one continues to chat, or what different topics were discussed, our AI chatbot platform can effectively convert the enquiry into a potential sales lead.

Business-Centric Knowledge

Reduce costs on extensive product training with Lia’s ability to store business-centric data and link it to the P2P agent platform. Updated information can be easily retrieved and viewed by the business executive(s) managing the chat platform or the call centre even while the chat is on-going to respond to customers effectively.

Voice Support

Lia is equipped with voice support that allows the customer to talk freely to the bot and obtain information anywhere on the go in real-time.

Easily Pluggable

Lia’s flexible widget-based design and interface allows you to easily integrate the chatbot widget to any website interface seamlessly in a few steps. Visualise data acquired through chats and understand semantic knowledge of conversions via our advanced analytics dashboard for operational excellence.

Global Knowledge

CodeGen’s AI chatbot Lia is powered by our in-house proprietary Sense global knowledge base and works hand in hand with Lia’s NLP engine to present rich information incorporated with images, associated links, descriptions and tips.

Social Media Integrations

Get access to multiple distribution channels by integrating Lia to your social media platforms. We offer free integrations to Messenger, Viber and WhatsApp channels to automate the enquiry process while providing a greater reach to sell and distribute your products through targeted promotions on social media.

API Integrations

Our chatbot platform support third-party integrations that enable travel and tourism companies to optimise client servicing via a single interface. Connect Lia to your existing systems and increase conversions by extending the ability for Lia to check inventory, offer personalised services to your loyal customer base and even confirm payments by communicating with your payment gateway in real-time.