Natural Language Understanding

Our AI chatbot’s Natural Language Processing (NLP) engine understands complex human conversations and presents it to the user intelligently to provide information about destinations, travel requirements and packages etc. Lia’s NLP engine is independent and can be easily deployed in any server.

Rich Content Delivery

Our AI chatbot is capable of attracting potential customer by answering product and service-related questions using rich and interactive information through context awareness and conversational intelligence.

P2P Live Agent Platform

Lia’s Peer-To-Peer (P2P) platform provides a fully functional chat room with internal messaging and chat queues to manage customer chat requests indicating waiting times, attended chats, ongoing chats and closed chats at a glance.

Context Management

Lia’s AI capabilities make the chat more human-like and will keep past conversation information connected to the current context of formation. No matter how long one continues to chat, our AI chatbot platform will recall everything to deliver more intuitive conversations.

Business-Centric Knowledge

Keep your product and service details updated and linked with the P2P platform integrated to Lia. Updated information can be easily retrieved and viewed by the business executive(s) managing the chat platform in the chat room while the chat is on-going. This can reduce extensive product training costs and customer waiting time.

Voice Support

Lia is equipped with voice support that allows the customer to talk freely to the bot and obtain information anywhere on the go in real-time.

Easily Pluggable

Lia’s flexible widget-based design and interface allows you to easily integrate the chatbot widget to any website interface seamlessly in few steps. Visualise data acquired through chats and understand semantic knowledge of conversions via customisable dashboards that can also be easily placed.

Global Knowledge

CodeGen’s AI chatbot Lia is powered by our in-house proprietary Sense global knowledge base and works hand in hand with Lia’s NLP engine to present rich information incorporated with images, associated links, descriptions and tips.