A multiskilled chatbot powered by Artificial Intelligence to optimise day to day customer engagement for any travel and tourism business. With advanced conversational capabilities, create value for travellers looking for more information through your website and increase conversions.
Our human-like conversational AI chatbot Lia will redefine customer engagement, direct online sales, conversions and upselling capabilities for travel and tourism operators. The easily pluggable widget will enable your customers to easily engage with Lia via your business website and request for destination information powered by our extensive knowledge hub Sense along with best recommended holiday packages offered by you in real-time.
AI Chatbot Lia
Natural Language Understanding
Our AI chatbot’s Natural Language Processing (NLP) engine understands complex human conversations and presents it to the user intelligently to provide information about destinations, travel requirements and packages etc. Lia’s NLP engine is independent and can be easily deployed in any server.
Rich Content Delivery
Our AI chatbot is capable of attracting potential customer by answering product and service-related questions using rich and interactive information through context awareness and conversational intelligence.
P2P Live Agent Platform
Lia’s Peer-To-Peer (P2P) platform provides a fully functional chat room with internal messaging and chat queues to manage customer chat requests indicating waiting times, attended chats, ongoing chats and closed chats at a glance.
Lia’s AI capabilities make the chat more human-like and will keep past conversation information connected to the current context of formation. No matter how long one continues to chat, our AI chatbot platform will recall everything to deliver more intuitive conversations.
Keep your product and service details updated and linked with the P2P platform integrated to Lia. Updated information can be easily retrieved and viewed by the business executive(s) managing the chat platform in the chat room while the chat is on-going. This can reduce extensive product training costs and customer waiting time.
Lia is equipped with voice support that allows the customer to talk freely to the bot and obtain information anywhere on the go in real-time.
Lia’s flexible widget-based design and interface allows you to easily integrate the chatbot widget to any website interface seamlessly in few steps. Visualise data acquired through chats and understand semantic knowledge of conversions via customisable dashboards that can also be easily placed.
CodeGen’s AI chatbot Lia is powered by our in-house proprietary Sense global knowledge base and works hand in hand with Lia’s NLP engine to present rich information incorporated with images, associated links, descriptions and tips.
We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.Talk to Us
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July 8, 2020
Travel technology specialist CodeGen has deployed its Artificial Intelligence powered chatbot Lia for partner Montenegro Airlines. The conversational chatbot will be used by the airlines to provide customer service to customers as well as to increase booking volumes. Codegen says Lia is capable of holding human-like conversations with customers offering rich content and a fully […]