Lia Chatbot

Artificial Intelligence Powered

A multiskilled chatbot powered by Artificial Intelligence to optimise day to day customer engagement for any travel and tourism business. With advanced conversational capabilities, create value for travellers looking for more information through your website and increase conversions.

Our human-like conversational AI chatbot Lia will redefine customer engagement, direct online sales, conversions and upselling capabilities for travel and tourism operators. The easily pluggable widget will enable your customers to easily engage with Lia via your business website and request for destination information powered by our extensive knowledge hub Sense along with best recommended holiday packages offered by you in real-time.

Features

AI Chatbot Lia

Natural Language Understanding

Our AI chatbot’s Natural Language Processing (NLP) engine understands complex human conversations and presents it to the user intelligently to provide information about destinations, travel requirements and packages etc. Lia’s NLP engine is independent and can be easily deployed in any server.

Rich Content Delivery

Our AI chatbot is capable of attracting potential customer by answering product and service-related questions using rich and interactive information through context awareness and conversational intelligence.

P2P Live Agent Platform

Lia’s Peer-To-Peer (P2P) platform provides a fully functional chat room with internal messaging and chat queues to manage customer chat requests indicating waiting times, attended chats, ongoing chats and closed chats at a glance.

Context Management

Lia’s AI capabilities make the chat more human-like and will keep past conversation information connected to the current context of formation. No matter how long one continues to chat, our AI chatbot platform will recall everything to deliver more intuitive conversations.

Business-Centric Knowledge

Keep your product and service details updated and linked with the P2P platform integrated to Lia. Updated information can be easily retrieved and viewed by the business executive(s) managing the chat platform in the chat room while the chat is on-going. This can reduce extensive product training costs and customer waiting time.

Voice Support

Lia is equipped with voice support that allows the customer to talk freely to the bot and obtain information anywhere on the go in real-time.

Easily Pluggable

Lia’s flexible widget-based design and interface allows you to easily integrate the chatbot widget to any website interface seamlessly in few steps. Visualise data acquired through chats and understand semantic knowledge of conversions via customisable dashboards that can also be easily placed.

Global Knowledge

CodeGen’s AI chatbot Lia is powered by our in-house proprietary Sense global knowledge base and works hand in hand with Lia’s NLP engine to present rich information incorporated with images, associated links, descriptions and tips.

TravelBox™ Market Segments

We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

Talk to Us

TravelBox™ Market Segments

We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

Talk to Us

Tour Operators

Offer differentiated products and services to your customers seamlessly

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Cruise Lines

Welcome, a spectrum of opportunities to sell, distribute and grow globally

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Airlines

A comprehensive ecosystem to easily connect, sell and distribute and inventory

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Resorts & Attractions

Designing an ecosystem to easily connect, sell and distribute inventory

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DMC

Ultimate packaging and planning platform for loyalty and conversions.

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Optimising The Online Booking Journey

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Effective

Reduce call centre operational cost and engage with customers 24-7-365

Real-Time

Make quick and intelligent connections for lead conversion and service optimisation

Rich-Content

Deliver information that is relevant, preferred and personalised to the customer


Business Transformation

Travel Software Product Suite 󠀠

We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.

Travel Software Product Suite

We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.

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TravelBox™ Enterprise

End-to-end cohesive technology platform for the global travel and tourism operators

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TravelBox™ Surf

Simple yet significant solution for B2B and B2C websites for travel and tourism operators

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TravelBox™ Tritium

Independently deployable, scalable and cloud-ready advanced aggregation platform

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TravelBox™ GIM

Advanced inventory management solution for asset owners be it a group or chain

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TravelBox™ DMC

Carefully designed and curated product offering for DMC servicing and automation

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Press

Test We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.

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