A multiskilled chatbot powered by Artificial Intelligence (AI) to optimise day to day customer engagement for any travel and tourism business. With advanced conversational capabilities, create value for travellers looking for more information through your website and increase conversions.
Our human-like conversational AI chatbot Lia will redefine customer engagement, direct sales, and upselling capabilities. This easily pluggable widget will automate sales and customer care operations significantly and provide effective distribution channels to sell your product. Lia is powered by our extensive knowledge platform ‘Sense’ and can be integrated into any third-party API to streamline and automate business operations.
AI Chatbot Lia
Natural Language Understanding
Our Natural Language Processing (NLP) Engine understands complex human conversations to present the customer with intelligent and appropriate responses. Lia is capable of providing information on destinations, FAQ’s as well as upselling value-added products and services by understanding your customers’ needs in real-time.
Rich Content Delivery
Our AI chatbot is capable of attracting potential customer by answering product and service-related questions using rich and interactive content through context awareness and conversational intelligence.
P2P Live Agent Platform
Lia’s Peer-To-Peer (P2P) platform provides a fully functional chat room with internal messaging and chat queues to manage customer chat requests indicating waiting times, attended chats, ongoing chats and closed chats at a glance.
Lia is able to retrieve details of a conversation and connect it to the current context of the conversation to ensure you communicate with your customers just like a human agent. No matter how long one continues to chat, or what different topics were discussed, our AI chatbot platform can effectively convert the enquiry into a potential sales lead.
Reduce costs on extensive product training with Lia’s ability to store business-centric data and link it to the P2P agent platform. Updated information can be easily retrieved and viewed by the business executive(s) managing the chat platform or the call centre even while the chat is on-going to respond to customers effectively.
Lia is equipped with voice support that allows the customer to talk freely to the bot and obtain information anywhere on the go in real-time.
Lia’s flexible widget-based design and interface allows you to easily integrate the chatbot widget to any website interface seamlessly in a few steps. Visualise data acquired through chats and understand semantic knowledge of conversions via our advanced analytics dashboard for operational excellence.
CodeGen’s AI chatbot Lia is powered by our in-house proprietary Sense global knowledge base and works hand in hand with Lia’s NLP engine to present rich information incorporated with images, associated links, descriptions and tips.
Social Media Integrations
Get access to multiple distribution channels by integrating Lia to your social media platforms. We offer free integrations to Messenger, Viber and WhatsApp channels to automate the enquiry process while providing a greater reach to sell and distribute your products through targeted promotions on social media.
Our chatbot platform support third-party integrations that enable travel and tourism companies to optimise client servicing via a single interface. Connect Lia to your existing systems and increase conversions by extending the ability for Lia to check inventory, offer personalised services to your loyal customer base and even confirm payments by communicating with your payment gateway in real-time.
We are technology specialists for the travel and tourism industry, specialising in Tour Operators, Cruise Lines, Parks and Attractions, Airlines and DMCs; explore the power of TravelBox™ travel software.Talk to Us
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Deliver information that is relevant, preferred and personalised to the customer
We are transforming businesses in the travel and tourism industry with our powerful and intelligent travel technology product suite.
Delivering value through digital transformation to create value added services and offer curated holiday experiences to travellers with TravelBox™.
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August 4, 2021
I remember joining CodeGen six years ago as a fresh graduate from SLIIT. I had zero experience in the industry at that time and was really looking forward to what CodeGen had to offer. When I look back, CodeGen has helped me hone my skills and molded me into what I am today.
June 23, 2021
After my studies at General Sir John Kotelawala Defence University (KDU), I started my journey with the CodeGen family around four and a half years ago as a Quality Assurance Engineer. Today, I share my project management skills with teams and work as an Associate Project Manager.