We help businesses focus on enhancing the customer experience by providing in-depth analysis of customer reviews through end-to-end digitalisation of the review collection process.
Digitalise Review Management
Automate review collection for any type of product or service with customisable review forms and manage all reviews via a unified platform.
Collect Verified Reviews
Automate review invitation post-purchase for verified review collection product or brand-wise. You no longer have to worry about fake reviewers.
Gain Customer Intelligence with AI
Understand how customers react and rate products and services with sentiment trend analysis, review semantics with advanced information classification and dashboards
Automate Surveys with SurveyBot
You can leverage our AI conversational chatbot Lia to automate review collected via multiple platforms in a human-like way.
Centralise Incident Escalation and Management
Capture customer complaints with real-time alerts and acceleration issue resolution of negative reviews for better customer satisfaction.
Collect Reviews Anywhere
Collect reviews from in-store, offline or online and measure store performance along with the online reviews for a centralised and holistic view of your brand performance.
Categorise Reviews for Better Insights
With AI, deep dive into customer sentiments and intent trends for each product or brand category analysis and reporting
Increase Online Visibility with SEO
Improve click-through rates and website traffic by publishing a review profile of your company to improve online visibility.
Agent Review Platform
Make product recommendations possible by providing a platform to refer to honest reviews of your employees’ experience with your own products and services.
Branding & Theming
Customise review forms to suit your brand guidelines. With ReviewSpotter, you can also send review forms to customers via your company emails and increase consistency.
Digitalise and analyse reviews with AI infused technology that enables you to aggregate, monitor and escalate feedback in real-time.
Analyse plain text, star ratings and emoticons for sentiment analysis.
Deep dive into customer sentiments product and brand level with AI.
Understand the sentiments of your customers in natural language.
AI powered analytics for data driven decision making.
Digitalise and Grow
Talk to one of our customer experience experts and take guest satisfaction to the next level with ReviewSpotter. Digitalise review collection, analyse sentiments and trends with AI and optimise operations.
Get in Touch with Us