Careers

Trainee – Conversational Specialist

Colombo, Sri Lanka
Post Date: 03/01/2021 Close Date: 01/03/2021

What We Are Looking For In You?

Join a team of passionate chatbot specialists transforming the Travel and Retail industry globally with Lia, CodeGen’s AI Chatbot. Build conversational experiences powered by AI to empower thousands of customers and companies in this digital era.

Responsibilities

Basic understanding of the customer booking journey for the travel and retail industry

Conduct user research to identify personas and tonality of customers

Design user flows together with the technical team

Write excellent copy to support the conversation flows and continuously enhance Lia’s language proficiency

Act as a customer service champion and support customer support and sales teams

Pre - Requisites

Passionate school leaver or undergraduate looking for an exciting opportunity in the IT/ AI field

Excellent written and verbal communication skills in English. Sinhala will be an added advantage

Great interpersonal skills and team spirit

Sounds Like You? Great We Want you!

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