At ITB Berlin (6-10 March 2019), leading global travel technology provider, CodeGen, will be showcasing the popular advanced reservation platform, TravelBox, alongside artificial intelligence driven solutions for personalisation, reviews and chatbots.
As specialists in digital transformation, CodeGen constantly delivers a range of products that help travel companies to boost revenue and develop a competitive edge in the B2B and B2C market. CodeGen’s team of experts will be at ITB Berlin (hall 5.1, stand 128) to demonstrate the following tools:
- TravelBox – the automated packaging solution leverages artificial intelligence to maximise yield and bookability while automating workflows to improve operational efficiency
- Review Spotter – a dynamic review platform for collecting reviews and analysing the customer feedback provided for vital business intelligence
- Personalisation Engine – ensures online users are presented with relevant content based on their unique interests
- LIA – CodeGen’s newly developed tool responds with a human touch and offers online users answers to frequently asked questions allowing customers service agents to focus on other tasks while introducing upsell/cross sell opportunities
Mark Melzack, senior Sales and Marketing Manager, CodeGen, explains:
“CodeGen is committed to investing in global travel technology innovation. Our specialist research and development team has built LIA to deliver a better handling of both language and interaction. In an enhanced customer journey, companies are able to offer customers greater control and flexibility. While seeing a significant reduction in call volumes, enabling their trained experts to focus on more cognitive queries, which will ultimately increase loyalty and satisfaction. We’re looking forward to demonstrating LIA’s capabilities alongside our flagship software, TravelBox, and suite of AI-driven solutions at this year’s ITB Berlin.”
CodeGen is exhibiting at ITB Berlin, 6-10 March 2019 at Berlin ExpoCenter hall 5.1, stand 128. To book an appointment with the team at the show, visit codegen.co.uk/contact.